You can reach our customer service team via email at [email protected] or by calling 876-412-1262. Our dedicated team is ready to assist you with any inquiries or concerns you may have.

*Unknown Packages* To avoid any delays or additional fees, please ensure that all packages are properly labeled with accurate and complete shipping information, including the courier code specified in the address. *What constitutes an unknown package?* Any package lacking the courier code specified in the address will be classified as an unknown package. *Consequences of unknown packages* If a package is classified as unknown, it will incur a fee of $500 JMD to be removed from unknown status. Additionally, you will need to provide the correct tracking number for the package's removal. *Removal process* Please note that the removal of packages from unknown status may take up to 1 to 2 weeks to process. After processing, the package will be shipped on the next available shipment day. You will receive an email update once the package has shipped. *Prevention is key* To avoid any issues, please ensure that: - All packages are properly labeled with accurate and complete shipping information - The courier code specified in the address is included - The correct tracking number is provided By following these guidelines, you can help ensure that your packages are delivered efficiently and effectively.

To avoid paying customs duty on your packages, please note the following: Orders valued at $100 or less: These packages are exempt from customs duty charges. Orders valued over $100: These packages are subject to customs duties charges. By keeping your orders below the $100 threshold, you can avoid paying customs duty. However, please be aware that customs regulations are subject to change, and we cannot guarantee that packages will not be assessed duties or taxes. It's always a good idea to check with your local customs agency for the most up-to-date information on duties and taxes.

Once your package arrives at our warehouse we know you're eager to receive it. That's why we're committed to getting it to you quickly! Delivery time to Jamaica: 24-48 hours Frequency of shipments: 5 times per week Yes, you read that right! We're able to get your packages to Jamaica in as little as 24-48 hours after they arrive at our warehouse. With our frequent shipments, you can trust that your package will be on its way to you quickly and efficiently. Ship Saks Logistics is committed to providing efficient and reliable logistics solutions to individuals and businesses, with a focus on fast and secure shipping to Jamaica.

We offer a 14-day grace period for package pickup or delivery. If your package is not picked up or delivered within this timeframe, storage fees will apply. Storage fee start date: 1 days after package is ready for pickup or delivery Please note that storage fees will be charged to your account if your package is not collected or delivered within the specified timeframe. To avoid these fees, please ensure timely pickup or delivery of your package.

Our shipping rates are based on the weight of your package. If your package's weight falls between our listed weight categories, we will round up to the next weight category to determine the applicable rate. Example: - Package weight: 1.5 lbs - Applicable rate: $600 (next rate up from 1 lb) Please note that this rounding up policy ensures accurate and fair pricing for all our customers. If you have any questions or concerns, please don't hesitate to contact us.

Yes, someone else can use your address to order something online through our service. However, please note that: - All updates and charges will be sent to your account - It's recommended that each person has their own account for convenience and organization Creating an account is free and easy, and it will help keep your information and orders separate and organized.

We charge an administrative processing fee of $500 JMD to cover the costs associated with processing and handling your shipment. This fee includes: - Handling and processing of customs documentation - Verification of shipment details and compliance with regulations - Administrative tasks to ensure smooth and efficient delivery This fee is necessary to ensure that your shipment is properly processed and cleared through customs, and that you receive your package in a timely and efficient manner. For any additional questions or specific inquiries, feel free to contact our customer service team. Nova Logistics is dedicated to providing transparent and reliable courier services tailored to your needs